Account Verification

• I have blocked my account, can I remove the ban and if so, how?
• How do I know if I must provide ID?
• What documents do I need to provide in regard to the payment method(s) I’ve used or would like to use?
• What documents are required, should I wish to change my personal information?
• What if I do not have the required documents?
• How do I upload documents?

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Account Registration

• How to create an account with Winfest?
• It is not possible to open an account. What is wrong?

Changing Personal Details

• I entered my password incorrectly and I am locked, what can I do?
• I’ve forgotten my password, what should I do?
• How can I change personal details on my account?